Teams: Customer Support
Customer support with a portal and SLA
Customers submit tickets in the portal or by e-mail, while the team handles tickets, SLA deadlines, public replies and internal notes in one place.
What customer support gets
Escalation without copying
Link a customer ticket to a work item in the product project and follow its status.
SLA by working hours
First-response and resolution deadlines are calculated on your working calendar.
Customer organisations
Group customers into organisations and decide whether users of one organisation can see each other's tickets.
How to get started
Four steps from the first configuration to everyday work.
- 1
Create the support Help Desk with its mailbox and request forms
- 2
Invite customer organisations to the portal
- 3
Set SLA targets and the escalation automation
- 4
Review the SLA report and the escalations at the monthly meeting
Capabilities in play
- Help Desk
- SLA calendars
- Customer portal
- Organisations
- Request forms
- Canned replies
- Automation
- Shared dashboards
More solutions for teams
Try GoProject with your team: 30 days free, no credit card needed.
Get started free